Return And Refund Policy
Return and Refund Policy
Effective Date: [Insert Date]
Thank you for shopping at Nexor Stark. If you’re not fully satisfied with your purchase, we’re here to help.
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1. Returns
You may request a return within 30 days of receiving your item.
To be eligible, items must be:
• Unused, unworn, and in original condition
• With original tags and packaging
• Accompanied by proof of purchase
To initiate a return, contact us at nexorstark@gmail.com. Do not return items without prior authorization.
Return Address:
Quintas Carolinas 12503
Chihuahua, CHIH, 31146
Mexico
Buyers are responsible for return shipping costs unless the item is defective or incorrect.
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2. Exceptions
Returns are not accepted for:
• Sale items or gift cards
• Personalized or custom-made products
• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products)
• Hazardous materials (e.g., flammable liquids or gases)
Please contact us if you have questions about a specific item.
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3. Damaged or Incorrect Items
Inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at nexorstark@gmail.com. We’ll arrange a replacement or refund.
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4. Exchanges
If you want a different item, return your item for a refund (if eligible) and place a new order.
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5. European Union Customers – Right of Withdrawal
If you are located in the EU, you have the right to cancel your order within 3 days of receipt, without providing a reason. The item must meet the same return conditions outlined above.
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6. Refunds
Once we receive and inspect your return, we’ll notify you about approval. If approved, a refund will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank.
If more than 15 business days have passed since your return was approved, contact us at nexorstark@gmail.com.